Refund policy
Return & Refund Policy
The Wellness Co.
A Brand Operated by JCN Management LLC
Effective Date: October 8, 2026
At The Wellness Co., your satisfaction and confidence in our products matter to us. We take pride in creating quality hair care, scalp care, and wellness products designed to complement your personal care journey.
Due to the nature of our products, we have established the following return and refund guidelines to ensure product safety, quality, and fairness for all customers.
1. Return Eligibility
We accept return requests within 14 calendar days of delivery for eligible products that meet the following conditions:
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The product is unused, unopened, and in its original packaging.
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The product's original safety seal, if applicable, remains intact.
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The product was purchased directly from our official website.
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Proof of purchase or an order number is provided.
To request a return, please contact support@thewellnessco.com before sending any merchandise back.
Returns sent without prior authorization may not be accepted.
2. Non-Returnable Products
For health, hygiene, and product safety reasons, the following items are generally not eligible for return:
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Opened or used hair oils, shampoos, conditioners, scalp treatments, or hair butters.
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Products with broken or removed safety seals.
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Products that have been altered, contaminated, or improperly stored after delivery.
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Gift cards.
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Final-sale or clearance items clearly identified as non-returnable before purchase.
These restrictions do not affect any rights customers may have under applicable law regarding defective, damaged, misrepresented, or incorrectly supplied products.
3. Damaged, Defective, or Incorrect Orders
We carefully inspect and package our products before shipment. However, we understand that issues can occasionally occur.
If your order arrives damaged, defective, leaking, or incorrect, please contact us within 48 hours of delivery, whenever possible.
Include the following information:
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Your full name and order number.
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A description of the issue.
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Clear photographs of the affected product.
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Photographs of the shipping packaging, if applicable.
We will review your concern and determine an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.
Reporting an issue after 48 hours does not automatically eliminate any applicable legal rights.
4. Allergic Reactions and Product Sensitivities
The Wellness Co. products may contain botanical ingredients, essential oils, plant-derived oils, fragrances, and other cosmetic ingredients.
We strongly encourage customers to review all ingredient information and perform a patch test when appropriate before using a new product.
If you experience irritation, an allergic reaction, or unexpected sensitivity:
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Discontinue use immediately.
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Seek appropriate medical attention if necessary.
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Contact support@thewellnessco.com with your order number and a description of your concern.
Because individual sensitivities vary, an allergic reaction does not automatically qualify a product for a refund.
However, we review reported reactions individually and may offer a refund, replacement, or other appropriate resolution based on the circumstances.
Nothing in this policy limits remedies available under applicable consumer protection or product liability laws.
5. Product Results and Satisfaction
Our Crown Restore™ and other wellness products are formulated to support personal care routines and healthier-looking hair and scalp.
Individual results may vary depending on factors including hair type, scalp condition, genetics, lifestyle, and consistency of use.
We cannot guarantee specific hair growth results, increased hair density, or a particular outcome within a set period.
Dissatisfaction with individual cosmetic results does not automatically qualify an opened or used product for a refund.
However, we welcome customer feedback and encourage you to contact us with concerns about your experience.
6. Refund Processing
Once an eligible returned product has been received and inspected, we will notify you of the approval or denial of your refund.
Approved refunds will be issued to the original payment method, generally within 5–10 business days after approval.
Please note that your financial institution may require additional time to post the refund.
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
7. Return Shipping Costs
Customers are responsible for return shipping costs for eligible returns resulting from a change of mind or personal preference.
If a return is necessary because of our error, an incorrect item, or a verified product defect, The Wellness Co. will cover reasonable return shipping costs or provide another appropriate resolution.
We recommend using a trackable shipping method for authorized returns.
Return instructions and the appropriate mailing address will be provided after your request is approved.
8. Exchanges
For hygiene and quality assurance purposes, we do not offer routine exchanges of opened or used personal care products.
Eligible unopened products may be considered for exchange within 14 days of delivery, subject to availability.
If you receive an incorrect or defective item, please contact us so we can arrange an appropriate resolution.
9. Order Cancellations
Orders may be canceled before they enter the shipping or fulfillment process.
If you need to cancel an order, please contact us as soon as possible at support@thewellnessco.com.
Once an order has shipped, cancellation may no longer be possible. Eligible items may still be returned according to this policy.
10. Promotional Offers and Bundles
Products purchased as part of a promotional bundle, discounted set, or special offer may be subject to additional return conditions disclosed at the time of purchase.
If a partial return is approved for a bundle, the refund may be adjusted to reflect the promotional discount applied to the original purchase.
Any applicable statutory consumer rights remain unaffected.
11. Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier and notify our customer support team.
We will review the circumstances and assist with available carrier claims or investigations.
Replacement or refund eligibility will be determined based on the circumstances and applicable law.
12. Contact Us
If you have questions about a return, refund, exchange, or product concern, please contact:
The Wellness Co.
Operated by JCN Management LLC
Website: www.theewellnessco.com
Email: support@theewellnessco.com
Location: Louisiana, United States
Our goal is to provide thoughtful customer service while maintaining the quality and integrity of every product we offer.
Thank you for choosing The Wellness Co. and allowing us to be part of your self-care journey.
Restore. Renew. Reclaim.
A place where healing is more than a product—it's a journey.