Shipping Policy

The Wellness Co.

Restore. Renew. Reclaim.

Thank you for shopping with The Wellness Co.! We take pride in carefully preparing and packaging every order to ensure your wellness essentials arrive safely. Please review our shipping policy before placing your order.

Order Processing

All orders are processed within 2–3 business days (excluding weekends and holidays) after payment confirmation.

During holidays, promotional events, product launches, or periods of high order volume, processing times may be extended. We appreciate your patience and understanding.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your order's weight, package size, destination, and selected shipping method.

Estimated delivery times for domestic orders are generally 3–7 business days after shipment, depending on the carrier and destination.

Please note that delivery estimates are not guaranteed. Delays may occur due to weather conditions, carrier disruptions, holidays, or other circumstances beyond our control.

Shipping Locations

We currently ship within the United States.

International shipping is not available at this time.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please double-check your shipping address before submitting your order. If you notice an error, contact us immediately.

We will make every reasonable effort to update your address before shipment; however, changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.

Lost, Stolen, or Delayed Packages

Once your package has been transferred to the shipping carrier, delivery is subject to the carrier's handling and transportation processes.

If your package is delayed, please check the tracking information provided in your shipping confirmation email.

If your tracking information indicates that your package was delivered but you have not received it, please check around your delivery location and contact the carrier.

You may also contact The Wellness Co. for assistance. We will review the situation and help you determine the appropriate next steps.

Lost or missing package claims will be evaluated individually.

Damaged Items

We carefully package our products to minimize the risk of damage during transit.

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number

• Photos of the damaged product

• Photos of the shipping packaging

• A brief description of the issue

We will review your claim and work toward an appropriate resolution, which may include a replacement or refund.

Please retain the damaged product and original packaging until your claim has been reviewed.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to discuss available options.

Additional shipping charges may apply if you request reshipment.

Contact Us

If you have questions or concerns regarding your order or shipment, please contact our customer support team.

The Wellness Co.
Website: www.theewellnessco.com
Email: support@thewellnessco.com

We appreciate your support of our small business and look forward to being part of your wellness journey.

The Wellness Co. — Restore. Renew. Reclaim.